Registration Support Fixed Term
Cardiff & Llandudno, Wales (with hybrid working)

About us

Social Care Wales provides leadership and expertise in social care and early years in Wales.

Our vision is to make a positive difference to care and support for children, adults and their families and carers.

To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

We are currently looking for Registration Support staff to join us for a fixed term contract until 31 March 2027. The role is offered as 36 hours per week with some flexibility.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The benefits

- Salary of £25,217-£28,124 per annum
- 28 days’ holiday plus bank holidays (pro rata)
- Local government pension scheme
- Flexible work policy
- Hybrid working from home and our office as required
- Family leave policy

Who are we?

We are a friendly and supportive team whose work helps to protect the public in Wales. We are looking for people to join our busy team of Registration Support staff to keep the Register of Social Care Workers in Wales up to date.

What does the Registration team do?

The Registration team at Social Care Wales is responsible for tasks including:

- processing applications for registration on to the Register of Social Care Workers
- helping people keep their registration information such as their employment and personal data up to date
- helping people to remain registered by processing their renewal applications
- maintaining the accuracy and quality of the data held on the Register
- answering email and phone queries
- helping our customers to use our online portal and website

Could you be part of our team?

We are looking for people who can:

- provide good customer support over the phone and by email using Microsoft Office
- follow procedures and written work instructions
- review and process data accurately in our system in line with our policies
- prioritise and manage their own caseload of work
- work well within a friendly and supportive team in line with our organisational values
- provide information to assist in the production of reports for internal committees

The closing date for this role is the 1 November 2026.

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example, who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.