About Us  

Social Care Wales provides leadership and expertise in social care and early years in Wales.  

Our vision is to make a positive difference to care and support for children, adults and their families and carers.  

To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.  

The Role  

We are looking for a Welsh speaking Employer Support Lead who will  play a key role in delivering Social Care Wales’s Employer Support strategy. The postholder will join a supportive team that values creativity, curiosity, strong partnership working and the drive to improve.

The postholder will lead workstreams, design and implement engagement approaches, build strong relationships with social care employers and partners, and champion collaboration across the organisation. They will also develop resources and guidance to support workforce development and improvement, drawing on data and intelligence to inform decisions. Acting as a representative of Social Care Wales, the role holder will promote high standards, continuous improvement, and organisational values in all aspects of work. 

This role is offered with flexible working options, and we are happy to consider job share arrangements.  

The main focus of this role is to:  

- Work collaboratively across the organisation to shape, plan and implement the systems, communications, and ways of working that underpin the Employer Support service. 
- Develop and implement customer relationship management processes and techniques to ensure a consistent, insight-led and high quality experience for social care employers. This could include embedding a clear, structured employer journey, using insights to identify employer needs to build strong, sustainable employer relationships that drive measurable outcomes and strengthen CRM ways of working.
- Represent Social Care Wales through high quality presentations and engagement sessions, both online and in person, that promote the service offer, share insights, strengthen relationships with employers, and create space to hear and understand employer perspectives to inform ongoing service development. 
- Develop practical, evidence informed resources for social care employers such as guidance, toolkits and resources that respond to sector needs.
- Lead and contribute to projects that respond to sector needs applying strong project management techniques, working within deadlines and budgets, and ensuring robust engagement and evaluation.
- Prepare and present high-quality reports and presentations as required to a range of internal and external boards and partners.  

If you’re someone who enjoys relationship building, problem solving, service design, and improving experiences for employers, this role could be for you, please take a look at the job description for more information.

The closing date for this role is 15 March 2026.  

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.  

The Benefits  

- Salary of £49,698 - £54,687 pro rata  
- 28 days’ holiday plus bank holidays (pro rata)  
- Local government pension scheme  
- Flexible work policy  
- Hybrid working from home and our office as required  
- Family leave policy  

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.  

About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.
Our vision is to make a positive difference to care and support for children, adults and their families and carers.
To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

The Role

We are looking for a Head of Fitness to Practise Triage to lead Social Care Wales’s triage team within the Fitness to Practise function, ensuring the service operates in a responsive, collaborative and proportionate way, so that the service delivers all aspects of its statutory responsibilities to protect the public.
The postholder will also work together in collaboration with colleagues, ensuring the effective delivery of the service aligned to the business plan. They will contribute to our focus on delivering our ambitions as a regulator, and delivering on our strategic commitments.
This role is offered with flexible working options, and we are happy to consider job share arrangements. This post is Fixed Term until 31 March 2028 with consideration of permanency beyond then.

The main focus of this role is to:

• Lead and maintain a high-quality triage service that consistently achieves key performance measures and delivers outcomes in accordance with the business plan.
• Oversee and ensure the effective operation of the triage function, working within Social Care Wales’s legislative and operational frameworks.
• Be responsible and accountable for robust, accurate, clear and consistent decision making in relation to triage activities.
• Develop and continuously review the operation of the triage function, including working with appropriate challenging targets and key performance indicators, and taking into account feedback about, and quality assurance of, the work of the team.
• Work with teams across Social Care Wales to ensure changes, improvements and issues relating to the investigation of social care workers in Wales are identified, analysed, and acted upon.
• Actively engage and promote working relationships with other relevant regulators and external agencies related to social care.
• Oversee the development of the case management system to improve efficiencies in triage activities.
• Prepare high level reporting, documents, and committee papers and present to stakeholders as required.
• Develop and review clear policies and procedures for the triage team.
• Be accountable to the Deputy Registrar in relation to team, directorate and corporate risk. Understand regulatory risk and the strategies that can be developed to reduce risk and prevent harm.

The closing date for this role is 12 April 2026.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits

- Salary of £56,198 - £62,491 pro rata
- 28 days’ holiday plus bank holidays (pro rata)
- Local government pension scheme
- Flexible work policy
- Hybrid working from home and our office as required
- Family leave policy

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.