About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.
Our vision is to make a positive difference to care and support for children, adults and their families and carers.
To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

The Role

Much of our work takes the form of designing and delivering projects and initiatives, in supporting the sector to build its capacity and capabilities. We are investing significantly to increase our abilities to improve our digital approach and services we offer to our internal and external customers. This is an exciting role that will place you at the heart of this change agenda, able to truly make a meaningful contribution and a difference to the social care sector in Wales. You’ll be responsible for providing line management and support to Business Support staff. This will include recruitment, induction, training and ongoing performance management in line with our policies and procedures. You’ll work closely with the other business support officer and senior officer to plan work and respond to business needs.

This role is offered with flexible working options, and we are happy to consider job share arrangements. This role is Fixed term and likely to run until 31 March 2027 (subject to funding).

The main focus of this role is to:

Line Management

• You will be responsible for overseeing the day-to-day work of your team, providing guidance, support, and performance management to help staff meet their objectives and to support their ongoing learning and development.
• You will also support the recruitment and induction of colleagues and provide cover for other Business Support Officers as required.

Project Management and Support

• You will be responsible for supporting the delivery of identified projects and associated activities, including managing resources, monitoring milestones, and identifying and escalating issues and risks.
• You will lead on issue and problem solving with colleagues to keep projects on track and build on our tools and techniques to support project and programme management.
• You will develop and maintain relationships with Senior Responsible Officers, Project Teams, internal and external suppliers as required, and work with our marketing and communications team to proactively communicate project aims and progress to stakeholders
• You will engage with internal audit assurance reviews and support action on recommendations

If you think you are the person we are looking for, please take a look at the job description for more information.

The closing date for this role is 22 June 2026 and the interview will be 02 and 03 July 2026.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits

- Salary of £36,948 - £39,066 pro rata
- 28 days’ holiday plus bank holidays (pro rata)
- Local government pension scheme
- Flexible work policy
- Hybrid working from home and our office as required
- Family leave policy

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.

About Us

At Social Care Wales we provide leadership and expertise in social care and early years in Wales.
Our vision is to make a positive difference to care and support for children, adults and their families and carers.
To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

The Role

As a Content Officer, you will create clear, accessible, and engaging content for our online and offline audiences. Making sure our content is clear, easy to understand, and in-line with our corporate standards, you’ll use the best channels to reach our audiences, including our website and social media platforms. You’ll also create marketing and communications plans for the content you develop and analyse performance data and user feedback to continually improve reach and engagement.
You’ll work to understand our audience’s needs and produce content that effectively engages them, such as web pages, news, emails and social media posts. You’ll also guide your colleagues on preparing content that meets users’ needs and is in-line with our branding and accessibility guidelines.
This role is offered with flexible working options, and we are happy to consider job share arrangements.
Please note that Welsh language skills are essential for this role.

About you

To be considered as a Content Officer, you’ll need:

• Excellent communication skills in English and Welsh
• Experience as a writer and/or editor
• Experience researching and analysing what audiences are looking for and producing campaigns that meet their needs
• Experience of structuring, designing and publishing user-centred content online and offline
• Experience creating and delivering marketing and communication campaigns across different channels
• Experience sub-editing and proofreading materials and turning complicated or technical text into plain English or Welsh
• An understanding of HTML content, website content management systems and SEO
• A working knowledge of how to produce accessible content, including written communication, video and graphics
• Experience creating and implementing marketing and communications plans
• The ability to interpret qualitative and quantitative data (including web analytics)

The closing date for this role is 05 July 2026.

The interview

The interviews will be on-line on either 20 or 21 July 2026. There will be a pre-interview task as well as a word based task and formal interview as part of the process.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits:

• Salary of £36,948 - £39,066 pro rata
• 28 days’ holiday plus bank holidays (pro rata) plus 3 privilege days between Christmas and New Year. (28 days rises to 29 days after 3 years’ service, and 30 days after 5 years’ service. Plus, the ability to purchase additional annual leave).
• Local government pension scheme
• Flexible work policy
• Hybrid working from home and our offices (Cardiff or Llandudno Junction) as required
• Employee Assistance Programme
• Employee Benefits scheme, including cycle to work and car benefit schemes in addition to savings with hundreds of shops
• Family leave policy

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.

About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.
Our vision is to make a positive difference to care and support for children, adults and their families and carers.
To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

The Role

The CRM database Team is looking to appoint a Data Quality Officer to focus on data integrity, implementation of governance and technical standards and working with others to implement solutions to ensure our data model is well structured, documented and suitable for a wide variety of reporting. This would include:

• Extracting and critically reviewing datasets to highlight issues, concerns or inaccuracies
• Researching options for improvement of these issues taking into account system and user constraints
• Being able to communicate the why and how of any changes to colleagues to instil a strong data quality culture within Social Care Wales.
• Working with the CRM Database team to ensure data governance, retention and best practice are implemented from planning through to delivery.

You will contribute to the development of new processes across the organisation as we seek to connect our digital estate and create a unified and authenticated user record and develop our dataverse.

This role is offered with flexible working options, and we are happy to consider job share arrangements.

The main focus of this role is to:

• drive continuous data quality improvement across Social Care Wales
• support the organisation through the creation of data quality enhancement plans. by developing data quality rules and monitoring their implementation and impact
• Support the maintenance of required frameworks to treat data as an asset
• develop reporting mechanisms and performance indicators for data quality and insights to track the status and resolution of data quality issues
• develop, test and implement business validation and deletion rules
• perform data quality audits and statistical tests on large datasets to identify inconsistent and incomplete data and/or rule violations and exception reports
• support the development of a data cleansing and deletion plan to manage database performance, comply with data retention requirements and ensure database processing performance
• gather data from our systems to identify and interpret performance trends.
• maintain a Data Quality Issues Log, to risk assess, prioritise, identify root causes of, and remediation for, issues identified
• work with owners of each system to ensure documentation of fields and data captured, rules and validation, retention as well as any other required data standards is documented and maintained. Adhere to best practices in data analysis and collection, keeping abreast of developments and trends in data quality analysis.
• be able to communicate effectively with technical and non-technical stakeholders equally effectively to ensure incorporation of standards and recommendations.

The closing date for this role is 05 July 2026 and the interviews will be on-line on 21 July 2026. There will be a task and a formal interview as part of the process.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits:

• Salary of £36,948 - £39,066 pro rata
• 28 days’ holiday plus bank holidays (pro rata) plus 3 privilege days between Christmas and New Year. (28 days rises to 29 days after 3 years’ service, and 30 days after 5 years’ service. Plus, the ability to purchase additional annual leave.)
• Local government pension scheme
• Flexible work policy
• Hybrid working from home and our office as required
• Employee Assistance Programme
• Employee Benefits scheme, including cycle to work and car benefit schemes
• Family leave policy

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.