About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.
Our vision is to make a positive difference to care and support for children, adults and their families and carers.
To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

The Role

We are looking for a Head of Fitness to Practise Triage to lead Social Care Wales’s triage team within the Fitness to Practise function, ensuring the service operates in a responsive, collaborative and proportionate way, so that the service delivers all aspects of its statutory responsibilities to protect the public.
The postholder will also work together in collaboration with colleagues, ensuring the effective delivery of the service aligned to the business plan. They will contribute to our focus on delivering our ambitions as a regulator, and delivering on our strategic commitments.
This role is offered with flexible working options, and we are happy to consider job share arrangements. This post is Fixed Term until 31 March 2028 with consideration of permanency beyond then.

The main focus of this role is to:

• Lead and maintain a high-quality triage service that consistently achieves key performance measures and delivers outcomes in accordance with the business plan.
• Oversee and ensure the effective operation of the triage function, working within Social Care Wales’s legislative and operational frameworks.
• Be responsible and accountable for robust, accurate, clear and consistent decision making in relation to triage activities.
• Develop and continuously review the operation of the triage function, including working with appropriate challenging targets and key performance indicators, and taking into account feedback about, and quality assurance of, the work of the team.
• Work with teams across Social Care Wales to ensure changes, improvements and issues relating to the investigation of social care workers in Wales are identified, analysed, and acted upon.
• Actively engage and promote working relationships with other relevant regulators and external agencies related to social care.
• Oversee the development of the case management system to improve efficiencies in triage activities.
• Prepare high level reporting, documents, and committee papers and present to stakeholders as required.
• Develop and review clear policies and procedures for the triage team.
• Be accountable to the Deputy Registrar in relation to team, directorate and corporate risk. Understand regulatory risk and the strategies that can be developed to reduce risk and prevent harm.

The closing date for this role is 12 April 2026.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits

- Salary of £56,198 - £62,491 pro rata
- 28 days’ holiday plus bank holidays (pro rata)
- Local government pension scheme
- Flexible work policy
- Hybrid working from home and our office as required
- Family leave policy

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.