Senior Marketing and Communications Manager
Cardiff or Llandudno Junction (with hybrid working)

About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.

Our vision is to make a positive difference to care and support for children, adults and their families and carers.

To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

We are currently looking for a Senior Marketing and Communications Manager to join us on a permanent basis. This role is offered with flexible working options and we will consider candidates as part of a job share.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits

- Salary of £48,134 - £52,966 per annum
- 28 days’ holiday plus bank holidays
- Local government pension scheme
- Flexible work policy
- Family leave policy

The Role

As Senior Marketing and Communications Manager, you will lead core communications functions, overseeing high-profile projects, internal and external campaigns, and strategic content development.

You’ll manage a wide range of corporate communications activities, from leading the flagship Accolades and Caring in Welsh awards to overseeing the main website, internal communications, newsletters, and corporate content.

Working across teams, you’ll champion best practice in tone of voice, brand, and accessibility, while also contributing to media relations, social media strategy, crisis communications, and public affairs.

Additionally, you will:

- Lead and develop a multi-skilled marketing and communications team
- Manage budgets, performance monitoring, and regulatory compliance
- Oversee video production, content analytics, merchandise, and website improvements
- Act as editor-in-chief for corporate content and lead internal communications delivery

We’re currently engaging with staff on a reorganisation, so there could be some changes to this post’s areas of responsibility.

About You

To be considered as our Senior Marketing and Communications Manager, you will need:

- Experience working in a marketing and/or communications function
- Experience developing and implementing targeted marketing and communications plans
- Knowledge of project-based email platforms, Adobe InDesign, Adobe Acrobat and Microsoft SharePoint
- Knowledge of producing accessible video, digital and print content
- Knowledge of how to interpret qualitative and quantitative data
- Excellent knowledge of English and Welsh

Closing Date: 11th August 2025

Other organisations may call this role Head of Communications and Marketing, Marketing and Communications Lead, Head of Marketing, Senior Marcomms Manager, Senior Communications Manager, or Head of Digital Communications.

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.

So, if you’d like to join us as a Senior Marketing and Communications Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Service Designer
Cardiff & Llandudno, Wales (with hybrid working)

About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.

Our vision is to make a positive difference to care and support for children, adults and their families and carers.

To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

We’re now looking for a Service Designer to join us on a 12 month fixed-term basis (maternity cover). This role is offered with flexible working options, and we will consider candidates as part of a job share.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits

- Salary of £48,134 - £52,966 per annum (pro rata)
- 28 days’ holiday plus bank holidays (pro rata)
- Local government pension scheme
- Flexible work policy
- Hybrid working from home and our office as required
- Flexible working options, including job share consideration
- Family leave policy

The Role

As a Service Designer, you will deliver our digital strategy, working across Social Care Wales to design user-centred services.

Leading end-to-end service design, you’ll tackle complex policy and service challenges. Insights will be turned into practical improvements that shape how people interact with our online and offline services, always ensuring user needs come first.

You’ll also analyse user needs and business objectives, map journeys and service blueprints, run workshops, develop and test prototypes, and translate ideas into clear, actionable designs.

Additionally, you will:

- Work as part of a multi-disciplinary team on service design projects
- Gather and interpret user needs to define problems and develop evidence-based solutions

About You

To be considered as a Service Designer, you will need:

- A strong grounding and experience in user-centred design, from concept to final delivery
- Experience participating in research and using insight to inform service design
- Experience creating service design artefacts, prototypes, user journeys and service flows
- Experience analysing and synthesising data and user research
- A degree or equivalent vocational qualification

The closing date for this role is 3rd August 2025.

Other organisations may call this role Service Design Specialist, UX Service Designer, Digital Service Designer, Senior Service Designer, or User-Centred Design Lead.

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.

So, if you’re ready to bring your service design expertise to Social Care Wales as a Service Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

PhD Student Placement (Administrative Data Research Wales social care programme)
Cardiff or Llandudno Junction (with hybrid working)

About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.

Our vision is to make a positive difference to care and support for children, adults and their families and carers.

To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

We are currently looking for a PhD Student to join our Administrative Data Research (ADR) Wales programme, either for three months on a full-time basis or six months on a part-time basis.

This role will receive a fixed monthly stipend of £1,855 per month for three months (pro rata for part-time students).

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required (on minimal occasions).

The Role

As a PhD Student, you will contribute to our ADR Wales programme by supporting the development of social care research using linked data, while gaining experience in a real-world policy environment.

Working within the Research, Data and Innovation team, you’ll support the promotion and delivery of social care research that makes use of administrative data.

Depending on your research interests and stage of study, you may contribute to data acquisition projects, promote findings from our priority-setting exercises, and engage with our adult social care linked data research group.

You’ll also encourage the use of the Secure Anonymised Information Linkage (SAIL) Databank, helping communicate the value of data-driven research, and develop your skills in linked data methods.

Additionally, you will:

- Write promotional content to highlight the value of linked data research
- Support researchers and stakeholders involved in adult social care data projects

About You

To be considered as a PhD Student, you will need:

- To be currently undertaking or about to commence (from September/October 2025) a PhD related to social care at a Higher Education Institution in Wales
- An interest in using linked data or large datasets in social care research
- Knowledge of a range of data science, quantitative and statistical analysis techniques
- Skills in using software for statistical analysis (e.g. R/Python/STATA)

Closing Date: 25th August 2025

Other organisations may call this role Data Science Researcher, Social Care Research Assistant, Research Assistant, Research Associate, Research Analyst (Social Care), or PhD Research Student.

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.

So, if you’d like to join us as a PhD Student, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.